Was in a meeting today, the brunt of which was visiting about some of the phone calls our agency has received recently. This discussion was not to be unexpected; we recently changed to a new system and there was sure to be a breakdown in communication as it got further away from us. Couple that with the urgencies that mandatory certification provides (I need this now!!!) and we knew this would happen.
But, some of this impatience is remarkable given how technology has made our lives easier as a whole. I sometimes have the same conversation with teachers, who get overly frustrated by some of the available web 2.0 tools not being the exact perfection they were seeking (you mean we have to create student accounts to use Google Docs?).
This video comes to mind from Conan and comedian Louis C.K.